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Elements and Performance Criteria

1. Confirm and comply with work procedures and legal requirements for managing intoxicated persons.
   • Read work instructions and standard operating procedures for work in venues where persons may be intoxicated, and clarify requirements with relevant persons.
   • Read workplace policies and apply to work tasks to ensure compliance with legal rights and responsibilities when maintaining security in venues where people may be intoxicated.
2. Prepare for work at venue.
   • Select and use communication equipment, and clarify reporting requirements with relevant persons.
   • Check venue layout and confirm access and exit points, locations of facilities and emergency equipment.
3. Monitor the work area, and identify and assist intoxicated persons.
   • Maintain observation and situational awareness of noise levels, drink orders and individual and crowd behaviour to detect early warning signs of security risks.
   • Where early warning signs are detected, intervene early to offer options to prevent intoxication.
   • Maintain a visible presence and provide information, instructions and assistance using professional and courteous communication that accounts for individual social and cultural differences.
   • Promptly identify persons showing signs of intoxication or disorderly behaviour.
   • Ascertain cause of behaviour and assess intoxication level using calm, courteous and respectful oral and non-verbal language.
   • Assess behaviour against venue rules and offer options to ensure compliance in a manner that avoids aggression or hostility.
4. Report security risk and complete incident documentation.
   • Report security risk and request assistance following standard operating procedures.
   • Record security incident details using a notebook in accordance with workplace requirements.